Holland Landscapes Ltd ("Hollandscapes", "we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018. Our registered address is Unit 10 Hall Farm Business Centre, Church Road, Little Bentley, Colchester, Essex CO7 8SD.
1. Information We Collect
We may collect and process the following personal data:
- Contact information — name, telephone number, email address and postal address when you submit an enquiry or request a quote.
- Project information — details about your garden or property that you share with us to help us understand your requirements.
- Photographs — images of your garden or property that you upload when requesting a quote.
- Communication records — records of correspondence (emails, phone calls, letters) between you and Holland Landscapes.
- Website usage data — we may collect anonymous analytics data about how visitors use this website (pages visited, device type, browser). This data does not identify you personally.
2. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiry and provide you with a quote or consultation.
- To carry out and manage landscaping and garden design projects for you.
- To send you relevant updates about your project.
- To contact you about your enquiry or completed work if we have a legitimate interest in doing so.
- To comply with our legal and contractual obligations.
We will only use your personal data for the purposes for which it was collected unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract — where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
- Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to enquiries and managing client relationships, provided these interests are not overridden by your rights.
- Legal obligation — where we are required to process data to comply with a legal obligation.
- Consent — where you have given clear consent for us to process your personal data for a specific purpose.
4. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
- Enquiry data — up to 2 years from the date of enquiry if no project proceeds.
- Client project data — up to 7 years following project completion (to comply with financial and legal requirements).
- Photographs of completed works — we may retain these for portfolio purposes. If you prefer your project not to be shown in our portfolio, please let us know.
5. Sharing Your Information
We do not sell, trade or rent your personal information to third parties. We may share your data with:
- Trusted subcontractors or suppliers involved in delivering your project, where necessary and under strict data handling agreements.
- Professional advisers (accountants, solicitors) where required.
- Regulatory or law enforcement authorities where required by law.
6. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — you can request a copy of the personal data we hold about you.
- Right to rectification — you can ask us to correct inaccurate or incomplete data.
- Right to erasure — you can ask us to delete your data in certain circumstances.
- Right to restriction — you can ask us to restrict processing of your data.
- Right to data portability — you can ask us to provide your data in a structured, machine-readable format.
- Right to object — you can object to processing based on legitimate interests.
To exercise any of these rights, please contact us at the address or email below. We will respond within 30 days.
7. Cookies
This website may use cookies to improve your browsing experience. Cookies are small text files placed on your device. We use:
- Essential cookies — necessary for the website to function. You cannot opt out of these.
- Analytics cookies — anonymous data to understand how visitors use the site. These can be declined.
You can control and delete cookies through your browser settings at any time.
8. Security
We take reasonable measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
This website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be available on this page, with the date updated at the top.
11. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
- Post: Holland Landscapes Ltd, Unit 10 Hall Farm Business Centre, Church Road, Little Bentley, Colchester, Essex CO7 8SD
- Phone: 01206 251997
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.